Terms of service

Terms and Conditions

Last updated: 3 July 2026

1. About us

This website is operated by The Merch Store Ltd, trading as David Brent Store.

References in these terms to “David Brent Store”, “we”, “us” or “our” mean The Merch Store Ltd.

These terms apply to your use of davidbrentstore.com and to purchases made through the website.

Please read them carefully before placing an order. Nothing in these terms affects your statutory rights as a consumer.

2. Using our website

You may use our website only for lawful purposes.

You must not:

Introduce viruses, malicious code or other harmful material.
Attempt to gain unauthorised access to the website, its server or related systems.
Interfere with the operation or security of the website.
Copy, scrape or commercially exploit the website or its contents without permission.
Use the website in a way that infringes another person’s rights.

We may suspend or restrict access where we reasonably believe the website is being misused.

We may update, change, suspend or withdraw any part of the website without notice. We do not guarantee that it will always be available or error-free.

3. Eligibility to order

You must be at least 18 years old and legally capable of entering into a contract to place an order.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorised to use the selected payment method.
You are purchasing for personal use and not for unauthorised commercial resale.
You accept these terms and the policies referred to in them.

4. Products

We take reasonable care to ensure that product descriptions, photographs, prices and measurements are accurate.

However:

Colours may appear differently depending on your screen and device settings.
Product measurements are approximate and reasonable manufacturing tolerances may apply.
Packaging may differ from that shown.
Printed, embroidered or manufactured products may have minor variations.
Product mock-ups may differ slightly from the final manufactured product.

These reasonable variations do not affect your rights where a product is faulty, materially misdescribed or not of satisfactory quality.

All products are subject to availability. We may change or withdraw products before accepting an order.

5. Placing an order

When you submit an order, you are offering to purchase the products in your basket.

After placing an order, you will receive an automated email acknowledging that we have received it. This does not mean that we have accepted your order.

Unless we tell you otherwise, we accept your order and a contract is formed when we send you confirmation that the order has been dispatched.

For pre-order or made-to-order products, we may accept your order before dispatch. Where this applies, it will be explained on the product page or in your order confirmation.

Please check your order details carefully before submitting your order.

We may refuse or cancel an order where:

A product is unavailable.
We cannot authorise payment.
There is an obvious pricing or product-description error.
We reasonably suspect fraud or unauthorised activity.
We cannot deliver to the address provided.
A stated purchase limit has been exceeded.
We reasonably believe the products are being purchased for unauthorised resale.

If we cancel an order after taking payment, we will refund the amount paid.

6. Prices and payment

Prices are displayed in pounds sterling unless otherwise stated.

Prices include UK VAT where applicable but exclude delivery charges. Delivery charges will be shown before you complete checkout.

You must pay using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. We do not receive or retain your complete payment-card details.

Prices and promotions may change, but changes will not affect orders we have already accepted.

If a product is displayed at an obviously incorrect price, we are not required to supply it at that price. We will contact you and allow you to continue at the correct price or cancel for a full refund.

Discount codes:

Must be entered before checkout is completed.
Cannot normally be applied retrospectively.
May have expiry dates, exclusions or minimum-spend requirements.
Cannot be exchanged for cash.
Cannot be combined unless expressly stated.

7. Pre-orders

Some products may be offered for pre-order.

The relevant product page will provide an estimated production, release or dispatch timeframe.

Unless expressly stated otherwise, these dates are estimates rather than guaranteed dates.

Delays may occasionally arise because of manufacturing, supply-chain, licensing, quality-control, customs or transportation issues. Where a significant delay occurs, we will provide an update using the contact details supplied with the order.

Delivery time begins after the pre-order product has been produced and dispatched.

Where an order contains both stocked products and pre-order products, we may hold the full order until every product is ready to dispatch. Any different arrangement will be stated on the product page, at checkout or in your order confirmation.

Your statutory cancellation rights continue to apply unless a product has been made to your personal specifications or is otherwise legally exempt from cancellation rights.

A standard product produced in batches following a pre-order campaign is not treated as personalised merely because it was purchased as a pre-order.

8. Delivery

We deliver to the destinations available during checkout.

Estimated delivery times and charges are shown at checkout and in our Shipping Policy.

Delivery dates are estimates unless we expressly agree otherwise. Delivery may be affected by events outside our reasonable control, including courier delays, adverse weather, customs processing, industrial action or transport disruption.

Unless a different period has been agreed with you, we will deliver without undue delay and normally within 30 days after the contract is formed. This does not apply where you have agreed to a later timeframe for a clearly disclosed pre-order.

Products remain our responsibility until they are delivered to:

You;
A person identified by you to receive them; or
A safe place, neighbour or collection point specifically authorised by you.

Risk does not pass to you merely because we have handed the parcel to a courier.

You are responsible for supplying a complete and accurate delivery address.

If a parcel is returned to us because the address provided was incorrect or incomplete, delivery was refused or it was not collected, we may require payment of a reasonable redelivery charge.

This does not apply where the failed delivery was caused by us or our courier.

9. International orders

International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the price and are the customer’s responsibility.

We do not control these charges and cannot confirm their amount in advance.

You are responsible for complying with the laws and import requirements of the delivery country.

International deliveries may be delayed by customs procedures.

Any mandatory consumer rights available under the laws of your country of residence will continue to apply where they cannot legally be excluded.

10. Cancelling an online order

If you are purchasing as a consumer, you normally have the right to cancel an online order without giving a reason.

The cancellation period ends 14 days after the day on which:

You receive the goods;
A person identified by you receives the goods; or
For an order delivered separately, you receive the final item.

To cancel, you must clearly tell us before the cancellation period expires.

Email:

sales@davidbrentstore.com

Please include:

Your name.
Your order number.
Your delivery address.
The products you wish to cancel.

You may use the model cancellation form at the end of these terms, but you do not have to use it.

11. Returning cancelled products

After notifying us that you wish to cancel, you must return the products within 14 days.

Unless the product is faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of returning it.

We recommend using an appropriate tracked service and retaining proof of postage.

You may inspect a product in the same way you reasonably could in a physical shop.

We may make a reasonable deduction from your refund where the product’s value has been reduced because it was handled more than was necessary to establish its nature, characteristics and functioning.

For clothing, excessive handling may include wearing it beyond trying it on, washing it, staining it, damaging it or removing integral labels.

12. Refunds following cancellation

Where you validly cancel an order, we will refund:

The price paid for the cancelled products.
The cost of our least expensive standard delivery option offered for the order.

We do not have to refund the additional cost of an enhanced, express or premium delivery option selected by you.

We will issue the refund within 14 days after the earliest of:

The day we receive the returned products; or
The day you provide evidence that you sent the products back.

Where no products were supplied, we will refund you within 14 days after you tell us that you are cancelling.

Refunds will normally be made using the original payment method.

13. Products excluded from cancellation rights

The statutory right to cancel may not apply to:

Products made to your personal specifications.
Clearly personalised products.
Sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed.
Products that become inseparably mixed with other items after delivery.
Sealed audio, video or computer software once unsealed.
Other products legally exempt from distance-selling cancellation rights.

Selecting a standard size, colour or design from the options offered on the website will not normally make a product personalised.

These exclusions do not affect your rights where a product is faulty, damaged, incorrect, misdescribed or otherwise does not conform to the contract.

14. Faulty, damaged or incorrect products

We are legally required to supply products that:

Are of satisfactory quality.
Are fit for their usual purpose.
Match their description.
Conform to the contract.

Email sales@davidbrentstore.com and provide:

Your order number.
A description of the problem.
Photographs where they reasonably help us assess the issue.

Depending on the circumstances and your legal rights, we may provide a refund, repair or replacement.

Where an item is faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

15. Exchanges

We do not guarantee that direct exchanges will be available.

Where you require another size or product, we may ask you to return the original product for a refund and place a new order.

This does not affect your statutory rights.

16. Lost or missing deliveries

We may investigate the delivery with the courier before providing a replacement or refund.

Where tracking shows that a parcel was delivered but you have not received it, we may ask you to:

Check with other members of your household.
Check any authorised safe place.
Check with neighbours or building reception.
Confirm your delivery address.
Complete a courier declaration.

This does not remove our legal responsibility for the products until delivery has taken place.

17. Intellectual property

The website and its contents, including artwork, photographs, product graphics, logos, text, video, audio, layout and software, are owned by or used with the permission of The Merch Store Ltd and the relevant rights holders.

All intellectual-property rights are reserved.

You may access and use the website for personal, non-commercial purposes only.

Without prior written permission, you must not:

Copy, reproduce or republish website content.
Manufacture or sell products using artwork or designs displayed on the website.
Modify or create derivative works from website content.
Use website content for commercial purposes.
Remove copyright, trade mark or ownership notices.
Scrape or systematically extract website content.
Suggest that you are connected with, endorsed by or authorised by David Brent Store, The Merch Store Ltd or any relevant rights holder.

Nothing in these terms transfers any intellectual-property rights to you.

Third-party names, characters, trade marks, logos and artwork remain the property of their respective owners.

18. Reviews and customer content

If you submit a review, photograph, comment or other material, you confirm that:

You own it or have permission to submit it.
It is accurate and based on your genuine experience where applicable.
It does not infringe another person’s rights.
It is not unlawful, defamatory, threatening, discriminatory, obscene or misleading.
It does not contain malicious software or unauthorised advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display the material in connection with operating and promoting the store.

You continue to own your material.

We may remove or decline to publish material that breaches these terms.

19. Third-party services and Shopify

The website may use services provided by third parties, including Shopify, payment providers, delivery companies and social-media platforms.

Your purchases from David Brent Store are made directly from The Merch Store Ltd. Shopify is not the seller of the products.

We are not responsible for the content or availability of independent third-party websites linked from our website.

Your use of a third-party website may be governed by that party’s own terms and privacy policy.

20. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

The website uses cookies and similar technologies as explained in our Cookie Policy and cookie consent settings.

Personal information may be processed by service providers that help us operate the store, process payments, fulfil orders, provide customer support and analyse website performance.

Please read our Privacy Policy for more information.

21. Events outside our control

We are not responsible for a delay or failure caused by an event outside our reasonable control.

This may include extreme weather, natural disasters, fire, flood, epidemic, industrial action, war, civil disorder, transport disruption, customs disruption, utility failure, telecommunications failure, supplier failure or government action.

Where such an event affects an accepted order, we will take reasonable steps to minimise the impact and keep you informed.

This section does not remove any mandatory consumer rights, including rights arising from an unreasonable delivery delay.

22. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Any other liability that cannot legally be excluded.

If we fail to comply with these terms, we are responsible for foreseeable loss or damage caused by that failure.

Loss or damage is foreseeable where it was obvious that it might happen or where both you and we knew it might happen when the contract was formed.

We supply products for private and domestic use. If you use a product for commercial, business or unauthorised resale purposes, we will not be responsible for business losses, including loss of profit, revenue, contracts, anticipated savings, data or business opportunities.

We are not responsible for damage caused by misuse, failure to follow care instructions or alteration of a product after delivery.

Nothing in this section affects your statutory rights.

23. Complaints

Please contact us if you have a complaint.

Email: sales@davidbrentstore.com

Please include your order number and enough information for us to investigate.

We will aim to acknowledge and resolve complaints within a reasonable period.

24. Changes to these terms

We may update these terms to reflect changes to the law, our products, our services, our delivery arrangements or the operation of the website.

The terms that apply to an order will normally be those in force when the order was placed.

Changes will not retrospectively reduce your legal rights relating to an order already accepted.

The latest update date appears at the top of this page.

25. Transfer of rights

We may transfer our rights and obligations under these terms to another organisation, provided that this does not reduce your rights.

You may transfer your rights or obligations only with our written agreement or where the law otherwise permits.

26. Severability

Each section of these terms operates separately.

If a court or competent authority finds any provision unlawful or unenforceable, the remaining provisions will continue to apply.

27. No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

28. Third-party rights

Unless expressly stated otherwise, these terms do not give anyone other than you and us the right to enforce them.

29. Governing law and courts

These terms and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction.

If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.

If you live outside the United Kingdom, any mandatory consumer protections available under the laws of your country of residence may also apply.

30. Contact us

Questions about these terms should be sent to:

Email: sales@davidbrentstore.com

Company name: The Merch Store Ltd

Company number: 11173811

Trading address: 35 St Johns Road, Isleworth, London, TW7 6NY

VAT registration number: GB294293862

Model cancellation form

Complete and return this form only if you wish to cancel your contract.

Email: sales@davidbrentstore.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer signature, if submitting this form on paper:

Date: